1. Introduction
Welcome to Roots & Rishta (“we”, “our”, “us”). These policies outline the terms under which you (“Client”, “Member”) engage our matchmaking services. By subscribing to any of our plans, you agree to these terms. Please read carefully.
2. Eligibility
- Membership is open only to individuals who are 18 years or older for females, and 21 years or older for males, as per Indian marriageable age norms.
- You confirm that your intention to use our services is genuinely for marriage, not any other purpose.
3. Free Trial & Registration Fee
- All new Clients can avail a 15-day free trial, where we create your profile (flyer) and share up to 3 curated introductions at no cost.
- After the trial, if you choose to continue, the ₹1,000 registration fee is included in your first paid plan (no separate fee).
- If you delay beyond the trial and later subscribe, the reg fee will be charged separately.
4. Membership Plans
- Standard (₹6,999 / 2 months): You receive unlimited verified contacts; you handle all communications.
- Premium (₹17,999 / 2 months): Includes unlimited contacts plus concierge assistance—we handle calling and scheduling meetings on your behalf.
- No guarantees: We do not guarantee enquiries or successful matches. All efforts are made in good faith to connect you with compatible profiles.
5. No Guarantee Clause
- Please note: Roots & Rishta does not guarantee any enquiries or successful matches. We facilitate introductions based on verified criteria, but outcomes depend on mutual interest and compatibility.
6. Profile Accuracy & Verification
- You affirm that all information, including ID submitted (Aadhaar, PAN, etc.), is accurate and truthful.
- We may verify identity and references; misrepresentation may lead to suspension or termination without refund.
7. Privacy & Data Handling
- We collect only necessary personal data to create your profile.
- Your data is used solely for matching purposes and not shared with third parties except with your consent or as required by law.
- You may request access, correction, or deletion of your data in accordance with Indian data protection norms.
8. Membership Termination & Refunds
- You or we may terminate the membership at any time. Paid fees are non-refundable, except where legally mandated.
- Misuse of service, false information, or improper conduct may result in immediate termination.
9. Disclaimers & Limitations of Liability
- Roots & Rishta operates “as-is”. We make no guarantees regarding successful matches or member behaviour.
- We are not responsible for any disputes, disagreements, or outcomes arising from introductions.
- Our liability, if any, is limited to the amount received by us under your latest paid plan.
10. Intellectual Property
- The profile flyer we create for you is for personal matchmaking use only. You should not reproduce or redistribute it beyond that purpose.
- Roots & Rishta retains all rights to any template, brand elements, or proprietary content.
11. Communication Consent
- By using our service, you consent to receiving communications (via WhatsApp, email, or calls) from Roots & Rishta regarding your profile updates, introductions, or promotions.
12. Governing Law & Dispute Resolution These Terms are governed by the laws of India, with jurisdiction in Delhi courts.
